FAQ

Can I cancel my order?

Cancelations are only accepted if 12 hours have yet to pass from the time you placed the original order. If the 12 hours have passed unfortunately we can no longer cancel and you will have to wait the times specified.

How long does it take to make the rug if not in stock?

The rug process can be anywhere from 4.5-5 weeks. Times may vary due to sizing of custom rugs, ordering multiple orders, number in the queue when placing an order. We work by order number and will never skip ahead to complete any order. Please be patient with the process and feel free to email us with any questions.

What are the rugs made of?

The detailed rugs are made of polyester and are about 7 mm thick. The artificial wool rugs are made with polyester and acrylic fibers and are about 10mm thick. Polyester is a synthetic fiber derived from coal and petroleum. Polyester is durable, but was not designed to breathe or absorb liquids well.

How are these made?

We cut the material to desired size, use 3D thermal transfer technology to then cover the material using ink, let it dry, put on the anti-slip backing and loop it with threads.

What are the care instructions?

We highly recommend not washing our rugs nor putting them in high traffic areas. We make decorative rugs and they will last as long as you want them too with the proper care. If rugs get dirty we recommend spot washing with light detergent, a brush, some water, and then followed letting it air dry.